WhatNOW? Series

Welcome to our WhatNOW webinar series, where Virteva's ServiceNow experts dive into the features and functions you can leverage after your ITSM deployment.

 

Part 1: Leveraging Asset Management

On-Demand

Join ServiceNow Architect Brian Watson for part one of this series.

Asset Management helps you know what assets you have, where they are, who uses them, how much they cost, and more. And you'll have better insight for things like financial planning, and vulnerability and risk mitigation.

Sound difficult and time consuming? Think again. With proper planning and our battle-tested best practices, you'll be managing asset lifecycles and growing your service catalog before you know it.

Watch the Webinar

WhatNOW Asset Management

 

Part 2: Building Your Service Portal

On-Demand

Join ServiceNow Engineer Matt Craig for part two of this series.

Building out your Service Portal is the cost-effective method to scaling your service desk without hiring additional analysts. Properly utilizing this technology will give your end-users a faster option to access information they need and submit requests, and it can reduce your ticket volume by over 50%.

And creating your Service Portal is only part of the process. In order for it to be a widely adopted and effective tool, you need to make it both easy to access and user friendly. With proper planning and our battle-tested best practices, you'll be growing your service catalog and reducing ticket volume before you know it.Watch the Webinar

 WhatNOW_ServicePortal

 

 

Part 3: Building ServiceNow Integrations

On-Demand

Join ServiceNow Architect Ben Blake for part three of this series.

Integrating third-party applications to your ServiceNow instance will unlock additional value in your platform. From automating tasks and eliminating the risk of human error to creating a single source of truth for your data, the possibilities for integrations are endless.

But creating an integration plan can be easier said than done. It's important to know what you are looking to accomplish, where your data resides and where it needs to end up, and what type of integration will work best for each situation.

Watch the Webinar
 WhatNOW_Integrations