Service desk organizations today must provide customer experiences that are personalized, proactive, and always improving. At the same time, they're faced with supporting end-users with varying levels of abilities and an increasingly complex array of technologies. In this environment, something is bound to go wrong eventually.
Watch Part I of this webinar series to learn the secrets of ensuring quality in every interaction, including:
In this three-part webinar series, Zach Brand, Quality and Delivery Manager at Virteva, will share the secrets behind how Virteva's own service desk manages over 350,000 customer cases and interactions annually while simultaneously working to improve customer experiences over time.