Voxai needed to enhance their customer service on a global scale.
Learn how Voxai embraced ServiceNow Customer Service Management (CSM) to provide comprehensive and intuitive service for their customers.Voxai, a provider of managed services for the Genesys platform, needed a comprehensive, extensible customer service solution that provided good management visibility and was easy for their customers to use.
Learn how they moved from using manual tracking methods to leveraging their ServiceNow ITSM platform, before ultimately embracing ServiceNow's Customer Service Management (CSM) solution.
Rolling out ServiceNow CSM allowed Voxai to automate their system and provide a more intuitive process for customers.
Submit the form on this page to learn how Voxai successfully leveraged ServiceNow CSM to create happier customers.
“If you're not sure what the vision is, or how to do it, Virteva can help.”
- Ken Eaton, Customer Satisfaction Manager and Administration, Voxai