Over 70% of people expect companies to provide self-service options.

Using the Service Portal in ServiceNow is a great way to shift-left, and results in tangible cost savings for the organization. And studies show that self-service interactions cost a fraction of what your service desk interactions do. But deploying it is often easier said than done, and factoring in the Service Catalog adds another whole layer of complexity.

This February, devote a day to developing your organization's self-service capabilities. Join our experts as they lead a hands-on workshop designed to kick start your service portal and service catalog functionality.

Featuring a blend of lab work, lecture, and discussion, attendees will walk away from the workshop able to successfully create a catalog item with associated workflows and make that available to self-service users via the service portal.

Free to attend. Lunch is provided. Networking happy hour to follow!

Agenda:

  • Service Portal
    • Intro to the tools
    • Designing for branding and usability, including mobile
    • Using widgets: When, How, and Why
  • Service Catalog
    • Strategies for building, organizing, and maintaining your service catalog
    • Building a catalog item, step by step, including:
      • Building the form
      • Use of variable sets
      • Use of containers
      • Organizing the data
      • Changing form behavior
      • Call-back functions
      • Automating workflows

Requirements:

This workshop is best suited for ServiceNow developers, architects, and managers at organizations on their own instance of ServiceNow, not a shared instance.

To get the most out of this workshop, we recommend bringing your computer with a ServiceNow developer instance.

 *If you have any dietary restrictions please email mackenzie.trader@virteva.com

 

Space is limited. Please register with the form to the right to reserve your spot!
Register Now

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