Register for our Expert-led Workshop

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Unlock Hidden Value in ITSM:
The Best Features You're Not Using


Thursday, November 8
11:00 - 3:00 PM CT
Virteva Headquarters | Minneapolis, MN

Free to attend. Lunch is provided. Networking Happy Hour to follow.

Please register to reserve your space.


There's more to ServiceNow ITSM just below the surface.

Organizations purchase ServiceNow to achieve better service management. But often there’s a whole treasure trove of valuable functionalities in ITSM that are overlooked, misunderstood, and ultimately going to waste.

Maximize the value of your ITSM by putting those untapped features to work. During this workshop, you’ll uncover the most useful yet underutilized features of your ITSM and learn how they can work for your organization.


  • Welcome, Introductions, Expectations
  • Deploying Surveys
    • How to capture leading performance indicators you may be missing
  • Designing Forms
    • How to get more insightful, actionable data through forms
  • Call Application and Incident Management
    • How to streamline phone and email support, and put an end to converting tickets between types
  • Reporting
    • How to mature your reporting to reveal the whole story, learn what to look for, and measure success
  • Networking and Happy Hour (optional)


To get the most out of this workshop, we recommend bringing your computer with a ServiceNow developer instance.

 *if you have any dietary restrictions please email

Note: Space is limited for this event. Secure your spot for the ITSM Workshop and sign up now!

Register Now to Reserve Your Spot

This workshop is led by:


Brian Watson

ServiceNow Architect 
and Solution Consultant, 


Holly Petersen

Customer Enablement


Presented by: