Watch the Webinar on Demand:

How to Leverage ServiceNow to
Deliver Next-Gen Customer Experience

On Demand

 

67% of consumers have higher customer service expectations today than just one year ago.

Think this is just a Customer Service problem? Think again.

Today, companies must integrate across functions to ensure they can deliver customer-centric service throughout the customer experience. To do this, they need a solution designed to make customer service a team sport.

Join Lauren McManamon from ServiceNow and Todd Mortenson from Virteva in this webinar as they explore the Customer Service Management module in ServiceNow, including:

  • How ServiceNow approaches both B2B and B2C models
  • Demo of the Customer Service Management Portal and Omni-Channel Engagement capabilities
  • The role of the Service Catalog and CMDB
  • How to relate a Case to a Work Order through Field Services, Incidents, Problems, or Change
  • Best practices in implementation and ongoing management

Meant for CX and IT professionals alike, this webinar offers a mix of product demo and use-cases that will show how you can bring next-gen customer experience within reach for your organization.

Submit the form on the right to watch on demand!

Our Speakers:

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Lauren McManamon

Solutions Consultant, ServiceNow

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Todd Mortenson

Solutions Consultant, Virteva

Presented by: 

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