Watch Our Webinar On-Demand:

Forms That Function:
How Better Form Design Unlocks a Better ServiceNow User Experience

On-Demand Webinar


Accurate and consistent data is essential to continuous improvement efforts. To get that data, ServiceNow developers put a lot of time and energy into building out a form that they believe will better capture the input they need from their end users. 

But if the form they create becomes too difficult, unclear, or intimidating to use, all that work may go to waste – no one will want to use it.

The choices you make while designing forms in ServiceNow can play out differently than expected when they're put into action. Watch this webinar to make sure you’re creating forms that are both useful to the dev team and embraced by your end users.

This webinar will cover:

  • What's the Big Deal? Consumer-level expectations influence customer satisfaction
  • What choices matter most? The essentials for reporting and continuous improvement
  • OTHER is a four letter word: Don’t drown your users in choices
  • Sequencing matters: Matching your form to the flow
  • There's Gotta Be a Better Way: Identifying opportunities to automate
  • The top 5 things you can do right now to start designing more user-friendly forms, based on what we’ve learned in our own ServiceNow instance

After this webinar, you will understand both the art and the science behind creating forms that function.

Submit the form on the right to watch.

Our Speaker:


Holly Petersen

Practice Lead, Virteva

Presented by: 

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