Managed Maintenance, Inc. needed to cut down on time spent with customer service processes.
Learn how this B2B services organization embraced ServiceNow Customer Service Management (CSM) to cut down the manual work in tracking and monitoring SLAs.
"I spent a lot of my time manually calculating these numbers to help us determine our performance. This took time away from what mattered – supporting our clients. Virteva had the depth of understanding essential to ensuring a successful deployment."
- Managed Maintenance, Inc.
Managed Maintenance, Inc. (MMI) needed a platform that would allow them to easily measure and report on their performance across regions in real time, in order to determine whether or not they were meeting their SLAs. Their existing customer service process took a long time, and included multiple handoffs between MMI and customer teams.
Rolling out ServiceNow's CSM platform allowed them to automate their processes and provide a more intuitive experience for customers.
Find out more by downloading the case study, which includes:
- Background on MMI's unique business goals
- The successes and challenges of the implementation
- How the ServiceNow Platform revolutionized their customer service
Submit this form to learn how MMI successfully leveraged ServiceNow CSM to create happier customers.