Insights from Today's Customer Service Leaders
The best customer service providers are 42% more likely to earn greater customer loyalty.
Great customer service has always been a top business priority. Customers expect to get questions answered or issues resolved immediately. But customer service organizations often struggle to meet these expectations. According to Harris Interactive, customer service agents fail to solve customer issues half of the time.
ServiceNow commissioned Intergram Research to survey senior managers in customer service roles at 200 U.S. enterprises with at least 500 employees. Their goal was to discover how the very best organizations break through to deliver superior customer service.
By downloading this report, you will learn:
- The survey results
- What customer service leaders do differently
- The top challenges facing customer service managers
- Strategies for delivering excellent customer service
To get your copy of this report, fill out the form on this page and start learning what other customer service leaders are doing differently.