The Structured Approach to Defining a Customer Service Management Excellence Plan

Contact us to learn more about the workshop

ServiceNow's Customer Service Management (CSM) module is a tool specifically designed to help streamline, automate, and modernize the customer service processes. By integrating across departments, workflows are automated to solve customer issues in a connected, effortless way. 


In our CSM workshop, we will help you: 

  • Identify goals, requirements, and primary objects for your CX team
  • Conduct interviews, and review existing CX data to assess your current state
  • Identify strengths, weaknesses, gaps, and suggested next steps
  • Provide a detailed report to drive action and improvement

To learn more about a CSM Discovery Workshop, fill out the form to the right and one of our ServiceNow CSM experts will reach out to you within one day.